Ordering,
Shipping and Returns Information Page
When you purchase an item with
us, you agree to the terms below. This page was updated on February 20, 2010.
All information is listed in a helpful Q&A format. Click a question to jump below, or scroll to read.
What forms of payment do you accept?
Can I mail you a check for my purchase rather than use the online shopping cart?
How much do you charge for shipping?
Can I place an order with a PO Box for a shipping address?
When and how are orders processed? and when will I see my package?
Can my package be tracked?
Why do you use USPS at this time for most of your shipping?
Can you fill orders from the Military, and from Hawaii, Alaska, Puerto Rico and Guam?
I'm from out of the US. Can I place an order?
Can an item be returned?
How can I reach you?
Am I able to make special orders?
I'm a business. Can I wholesale from you?
I've seen the Ebay symbol on your website. Do you have auctions or a store front?
A. Through Paypal, you may pay with your credit card or with your Paypal account. We gladly accept check or money orders through the mail via our order form. Simply print out and mail with payment to Beach Cuisine, Inc. Since the company is located in California, we must collect 8.75% sales tax on all orders placed in California.
A. Yes. Simply print out the order form, fill out and send in your payment to us. Orders are processed when they are received. We collect sales tax from California residents of 8.75%.
Q. How much do you charge for shipping?
A. Here is our shipping chart. If an item is oversized, details for additional shipping will be shown on individual pages, and will automatically be added.
Shipping Charges
Our rates may change at any time. Current charges:
For
Orders Pricing: |
Add: |
0.01
to 49.99 |
9.95 |
50.00
to 99.99 |
12.95 |
100.00
to 199.99 |
15.95 |
200.00
to 499.99 |
17.95 |
500.00
on up |
34.95 |
International
Orders: |
Flat
Fee Added: |
0.00
on up |
35.00
flat fee no matter amount of order. |
Q. Can I place an order with a PO Box for a shipping address?
A. Yes, items are generally shipped via USPS Priority Mail.
Q. When and how are orders processed? And when will I see my package?
A. Orders are processed when they are received. Note some items may not be in stock with us or our vendors, so please allow two weeks from time ordered to delivery to your address, although you may receive your package sooner. Some items are special order; see item description for any special details. For international orders, please allow at least three weeks for delivery. Shipments will be sent via USPS or UPS, or FedEX; we'll choose the best shipping for value for you. At this time, express or overnight delivery is not available. UPS or FedEX ground will be used for heavier or very bulky packages. International orders will be sent Global Priority if under 4 pounds and Global Airmail if over 4 pounds.
All heat sensitive, edibles and chocolate products are shipped at customers own risk. We will mark all packages with these items with FRAGILE warnings all over package for carriers' special handling, though.
A. At this time, USPS does not provide real time tracking for orders, although you can see a package's: receipt/arrival/delivery. We send out shipping details when packages are sent where you can find carrier receipt of item being shipped, arrival at station, delivery time, and the person's name if a package was signed for. We use the email that is associated with the Paypal online purchase transaction, as well as the address you used for it, so be sure the email and address imputted are correct and updated. We are not responsible for emails not going through or being returned as undeliverable, or if the package was delivered to an address entered wrong through Paypal.
Q. Why do you use USPS at this time for most of your shipping?
A. We use USPS because many of our customers choose to have their items delivered to a postal PO Box address or are US residents outside the continental US (outside the lower 48). Also, we do international orders and our international customers have found that duties imposed via other carriers is just too much for them. International mail service is either USPS Global Priority or USPS Global Airmail (if over 4 pounds).
Q. Can you fill orders from the Military, and from Hawaii, Alaska, Puerto Rico and Guam?
A. All US Military service and US Territories are all considered part of the US and no additional charges will apply. Simply follow the shipping charges table above for the amounts. But, please allow 3 weeks for delivery for shipping since it may take longer to get to you.
A. Yes. A flat fee of 35.00 will apply, no matter the size of the order. Please allow 3 weeks for shipping depending on where you are located in the world. Please note that we mark on the customs form what you paid for the item and do not mark items as 'gifts'. Your country may impose other taxes or surcharges not associated with us; please check with your country’s customs office to determine what these additional costs will be prior to buying.
A. We work hard for your satisfaction. In the event that you are not satisfied, returns are as follows: Returns are issued if item has not been used. They need to be sent to our business address. Place packing slip with item and circle item(s) being returned and list reason on bottom of slip. Refunds will be made by company check, minus shipping charges (the actual price of item). Note there are no returns for artwork, card sets, customized items and SORRY, ALL FOOD PRODUCTS AND EDIBLES CANNOT BE RETURNED. All sales are final after 14 days from delivery and all items must be in resaleable condition.
A. You can reach us via email, phone, fax or post. We really welcome all comments about the site. It's because of those that write with comments that we constantly update our site making it better and easier to navigate for everyone, so thanks!
Beach Cuisine Inc.
1672 Main Street
Suite E #159
Phone: (760) 440-9171
Fax: (760) 440-9171Our general phone office hours are 10:00am to 4:00pm Pacific time. We may be at a food show, assisting another customer, doing receiving or shipping duties or away from the desk, so if we are not in, please leave a message and we'll get back to you as soon as possible.
email-Beach Cuisine® Inc. company and contact: info@beachcuisine.com
Q. Am I able to make special orders?
A. We are a full-line distributor for Ateco (August Thomsen Corp.), World Cuisine, Matfer, Bakery Crafts, Wilton, Tuile Time™ Stencils, Magic Line, Fat Daddios, and CK Products, among many others. If there is a certain product you are wishing to locate not listed on our website, please contact us for information and availability. We specialize in custom orders. We'll simply email an invoice to you and you pay via Paypal.
Q. I'm a business. Can I order wholesale from you?
A. For businesses wanting to order from us:
We now have a standard professional discount of 10% for products needed. Give us an email and we can give you a price quote. We don't have minimum requirements. Orders involving bulk quantities will have a greater discount. Email us with any questions.
Q. I've seen the Ebay symbol on your website. Do you have auctions or a store front?
A. Conveniently on Ebay, we have popular items, overstock and discontinued items from vendors or manufacturers, lines not sold here, special pack sizes, and groupings of items that are wonderful to have. Check us out, we are user ID bc.inc on Ebay. All items sold via Ebay are shipped by weight only, and we combine shipping for cheaper rates.
Copyright © 2004-2010 Beach Cuisine®, Inc.
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Thanks so much for checking
out our shipping guidelines and info page.
This may be updated or revised at any time, so please check back here again
for
any changes. We appreciate your business and look forward to serving you.